Politique de remboursement
Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused/unworn, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at support@vehora.com.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us with any return questions at support@vehora.com.
Damages and Issues
Please inspect your order upon delivery and contact us right away if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have questions about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
14-Day Cooling-Off Period (EU)
Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As noted above, your item must be in the same condition that you received it: unused/unworn, with tags, and in the original packaging. A receipt or proof of purchase is also required.
Refunds
We’ll notify you once we’ve received and inspected your return, and let you know whether the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember it can take time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at support@vehora.com.