Politique de confidentialité

Privacy Policy

Last updated: August 9, 2025

VEHORA operates this store and website, including all information, content, features, tools, products, and associated services, to offer you, as a customer, a personalized shopping experience (the “Services”). VEHORA is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or engage in any other transaction through the Services, or when you communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Policy will take precedence concerning the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of our Services, you acknowledge that you have read and understood this Policy and the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

“Personal information” refers to any data that identifies or can reasonably be linked to you or another individual. Anonymized or de-identified data that cannot identify you is not included in this definition.

Depending on how you interact with our Services, your location, and applicable law, we may collect or process the following categories of personal information:

  • Contact Information: Name, address, billing/shipping address, phone number, and email address.

  • Financial Information: Credit/debit card numbers, financial accounts, transaction details, payment method, and confirmation.

  • Account Information: Username, password, security questions, preferences, and settings.

  • Transaction Information: Items viewed, added to cart, purchased, returned, exchanged, or canceled, and your order history.

  • Communications: Any information included in messages you send us (e.g., customer support requests).

  • Device Information: Data about your device, browser, network connection, IP address, and unique identifiers.

  • Usage Information: How and when you interact with our Services or navigate our website.

Sources of Personal Information

We collect your personal data from:

  • Directly from you (when you create an account, make a purchase, or communicate with us).

  • Automatically through your device using cookies or similar technologies.

  • From service providers who help us operate our business (e.g., shipping, payment, analytics).

  • From partners or third parties.

Use of Personal Information

We may use your information for the following purposes:

  • To provide, personalize, and improve our Services (order processing, shipping, returns, account management, personalized recommendations).

  • Marketing and advertising (sending promotional emails or displaying targeted ads).

  • Security and fraud prevention (authentication, fraud detection, and securing transactions).

  • Customer communication (handling inquiries, support requests, and order updates).

  • Legal compliance (meeting legal, regulatory, or court obligations).

Disclosure of Personal Information

We may share your data in the following cases:

  • With Shopify, our service providers, and contractors (payment, hosting, analytics, shipping, support).

  • With business and marketing partners for personalized advertising.

  • When you request or consent to data sharing.

  • With our affiliates or related entities within our business group.

  • In case of business transfers (mergers, acquisitions, bankruptcy).

  • To comply with laws, protect our rights, and maintain security.

Relationship with Shopify

Our Services are hosted by Shopify, which also collects and processes personal data to operate and improve its platform. Shopify may share limited information with other merchants and use it to enhance its own services.
For more details, see Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy

Third-Party Sites and Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their own policies.

Children’s Data

Our Services are not directed toward children, and we do not knowingly collect data from minors. If you are a parent or guardian and believe your child has shared information with us, please contact us to request deletion.

Data Security and Retention

While we implement security measures to protect your data, no system is entirely secure. We retain your information as long as necessary for the purposes described (account management, legal obligations, or dispute resolution).

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access / Information: Request details of the data we hold about you.

  • Deletion: Request that we erase your personal data.

  • Correction: Fix any inaccuracies.

  • Portability: Receive a copy of your data or request its transfer.

  • Objection / Withdrawal of Consent: Opt out of certain uses, such as targeted advertising or data sharing.

  • Communication Preferences: Unsubscribe from promotional emails at any time.

For residents of the EEA and UK, you may also object to certain processing activities or withdraw consent without affecting the lawfulness of prior processing.

Complaints

If you wish to file a complaint, please contact us using the details below. You may also contact your local data protection authority.

International Data Transfers

Your data may be transferred outside your country of residence. For EEA and UK residents, such transfers are protected by Standard Contractual Clauses (SCCs) or other recognized legal mechanisms.

Policy Updates

We may update this Privacy Policy from time to time to reflect legal, operational, or regulatory changes. The “Last Updated” date will be revised accordingly.

Contact Us

For any questions or to exercise your privacy rights, contact us at:

📧 Email: support@vehora.com
🏢 Company: Vehora
📍 Address: East Ridge Road, Merrimack, NH, United States

For data protection laws, we are the data controller responsible for your personal information.